Office Admin Apprentice

General administrative duties including responding to customer emails General customer service duties including answering inbound calls  Scanning all POD’s and saving them on the shared drive (collection and delivery) Gaining ETA’s and investigating shipments with couriers and reporting back to customers Completing spreadsheet for returns and filing required paperwork Completing the daily pre alert with delivery info and ensuring all deliveries are out for delivery with no delays and updating customers and saved POD’s Prioritise and process customer orders and requests submitted by telephone, email and live chat when required – short staffed. Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products Keep confidential records and financial information private and secure Learn how to use database systems and technology to deliver great customer care Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed Learning about the company's mission and available products/services Raising purchase orders for required stock Send invoice to customer’s when requested Contribute to thriving sales team with great customer services and the ability to meet the needs of clients who need assistance within a timely manner Assisting customers with their queries and requirements Assisting sales and operations with day-to-day tasks and providing support to the customer service manager

Training:
Business Administrator Level 3 Apprenticeship Standard The apprenticeship will be completed at the workplace and one day a month at Protocol consultancy Services B3 2NH

Training Outcome:
Full-time employment and further qualifications for related services within the business

Employer Description:
Distributor of Cable management Our aim is to supply high-quality cable management and network cabling containment products and solutions by leading manufacturers which suit your needs, ensuring you get what you want, where you want it. We supply products from the likes of Marco, Halfen, Pemsa, Legrand, Cablofil and Pump House to name just a few.

Working Hours :
Monday - Friday, 08:00 - 17:00

Skills:
Communication skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Patience