Business Administration - Care Services Apprentice

Serenity Homecare Limited is registered with the Care Quality Commission to provide personal care to people living in their own homes so that they remain as independent as possible or regain their independence if they have suffered a crisis. The service is aimed at vulnerable adults that may have a range of disabilities and who may be at the end of life.

Our Care Services Team are creating a new post of Business Administrator - Care Services and are seeking to recruit an exceptional individual to provide administrative and logistical support to our care teams.

The role is based at our office in Walsall. You will be working at your own desk, assisting the Care Manager and Care Co-Ordinator to plan, organise and support the care service so that we deliver outstanding care services.

Your role will include:

Assisting in the daily administrative tasks, including filing, data entry and managing correspondence.  Preparing home diary records Undertaking administrative and audit work on the care management database Supporting carers with their PPE needs Preparing reports and analysing data using MS Word and Excel Assisting with organising staff training Updating care records and staff records Supporting the recruitment process Engaging with the care teams to support their day-to-day needs Assisting with social media campaigns Being an ambassador for the company Being first point of contact on the telephone and other communication channels Document management, to include scanning and renaming documents and attaching them to the care management database Working on Ad Hoc projects including creating documents and databases Use of Microsoft Word to write letters, reports and amend documents Use of Microsoft Excel to create new spreadsheets, update existing ones and use data to prepare tables, charts and diagrams Use of Microsoft Outlook to write emails and manage correspondence Make changes to data stored in a care management system Manage and maintain paper records and confidential information Contribute to the development of the company care management system Effectively make decisions, understand tasks assigned, the outcomes required and complete them to a high standard Assist the finance team to manage data, prepare reports and management accounts. Welcome guests and provide knowledge about the company and its values Work effectively in a team and take responsibility for your own work Contribute to the company’s core values in a professional manner

Training:
Business Administrator Level 3 Standard Weekly off the job training Bi-weekly virtual or face to face learning session Functional skills if required

Training Outcome:
There is a potential full-time position offered to the right candidate

Employer Description:
Serenity Homecare Limited is registered with the Care Quality Commission to provide personal care to people living in their own homes so that they remain as independent as possible or regain their independence if they have suffered a crisis. The service is aimed at vulnerable adults that have a range of disabilities and who may be end of life. We have been established for 14 years and work in Walsall, Sandwell and Leicester. We have an excellent reputation for providing Good care services and are aiming to improve to become an outstanding provider.

Working Hours :
Monday to Friday 9:00am - 5:00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Social media savvy,Motivated,Accounting and finance