Customer Service Apprentice

Promoting a positive and pro-active image of the practice by welcoming patients to the practice Working within the wider patient advisor team to complete administrative duties Supporting the practice by helping to reach targets and complete projects Filing and processing of patients paper medical notes stored at the practice Dealing with incoming mail efficiently so it can be directed to the relevant teams Dealing effectively and courteously with incoming and outgoing telephone calls Working with the reception team to open and close the buildings at the start and end of the working day Completing individual and team tasks to action requests and queries from patients and from clinical staff

Training:

You will receive specific on-the-job training from the employer in your workplace at Pathfields.

Off-the-job training will be delivered using either weekly classroom sessions delivered at Achievement Training city centres location, or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards the following qualifications:

Level 2 Customer Service Practioner Apprenticeship Standard Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship

Training Outcome:

You could continue on to advanced and higher apprenticeships.

Customer service skills transfer across lots of different jobs and industries. 

With experience you could:

Become a team leader, training officer or customer services manager Move into areas of a business like sales or account handling

Employer Description:
We are a GP single-practice Primary Care Network based within the Plymouth area, providing care to over 30,000 patients. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise – many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area.

Working Hours :
Monday 8am– 4pm (1 hour break) Tuesday Day off (college work) Wednesday 8am– 6pm (1 hour break) Thursday 8am– 1pm Friday 8am– 6pm (1 hour break)

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working