Apprentice Building Surveyor

To assist with the programming of stock condition surveys and ensure all relevant information is captured and recorded Provide excellent customer service to internal and external customers on the phone and face to face Input data and compliance certificates to update Livin’s primary systems Deliver high standards of customer care and respond within set targets to complaints and enquiries from customers Maintain and update the Customer Experience Systems (CX) Undertake general office administration including scanning, photocopying, filing and other related duties Prepare and maintain project progress documents as required Accurately compare, analyse and sort data, including energy efficiency, using excel spread sheets and Livin’s asset management software

Compliance

Understand the operational implementation of policies and procedures designed to ensure regulatory compliance with Gas Servicing Operations/Electrical safety/ Construction, Design and Management requirements Be aware of all actions complying with responsibilities under policies and procedures designed to ensure regulatory compliance with Asbestos/Construction, Design and Management requirements. This includes notifying management of any problems in the application of procedures and maintaining an up-to-date knowledge of the relevant legislation and industry best practice Use of systems and processes to ensure regulatory compliance with Construction, Design and Management requirements to be able to highlight and report on non-compliance and making recommendations for continuous improvement To understand how energy performance surveys work to relating to thermal efficiency of housing and improvement works

Stock Condition

Assist with the undertaking of stock condition surveys and diagnosis on Livin’s housing, garages & commercial stock utilising the Asset Management Mobile Working Platform and updating records Investigating, reporting and actioning works in relation to asset queries arising from the Customer Experience (CX) and CRM system via the Contact Centre and Repairs Team, reporting recommendations to the Asset Manager

Operational

Assist in Building Surveying duties, including undertaking surveys, collating and inputting data and maintaining of property files for buildings and projects Input data and compliance certificates to update Livin’s primary systems Ensuring best use of resources to maximise productivity Understand property reports on minor works and projects as required, including drawings, address lists, scopes of works, costings, construction defects, photographs etc. Prepare minor works specifications and issue work instructions/complex repair orders as required Tailor provision to the needs of individuals, including offering flexible and bespoke options for tenants to enable them to continue living in their homes Understand and contribute to key performance indicators in work area Assist the Asset Manager in consulting with customers and staff of all teams regarding Livin’s investment programme

Training:

Training will be at Hartlepool College one day a week to carry out the Surveying Technician Level 3 qualification over 24 months Local transport is available from Newton Aycliffe, however, access to a car is preferable.

Professional registration ; you will become an Associate member of the Royal Institution of Chartered Surveyors (AssocRICS) and your fees will be paid during studies.

Training Outcome:

This apprenticeship sets you on a rewarding career path. Should an apprentice be succesful in the role and meet the qualification requirements expected then full funding will be provided to access a Chartered Degree level in Surveying, supported by RICS.

Employer Description:
We are a local housing provider currently managing nearly 9,000 homes across County Durham. Our goal is to improve lives through sustainable home and places. We are an award winning not for profit housing association based in Spennymoor, County Durham. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting your current and future aspirations. We offer support that help people into work and training and increases their financial confidence and stability.

Working Hours :
Monday to Thursday 9.00am- 5.00pm Friday 9.00am- 4.30pm One day allocated to studies Flexible working and flexi time is available

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience