Admin Apprentice

Enter customer contact data onto the business document control system and administer cancellations and on hold data. Deposit payment confirmation to contracts being processed through the building surveyors. Obtain finance approval confirmation prior to contracts being processed to building surveyors. Administer variations to customers finance applications as and when contract variations arise. Assist with building control queries and gather the relevant information. Assist with planning submissions and planning fee payment on required projects. General admin duties including scanning and photocopying. Support with SAP calculations and submit for designated projects. Support with the process of structural calculation application requests for the relevant projects. Liaise with builders to collate photo evidence and checklists for new build living spaces and ensure these are filed digitally. To deal with trade personnel, both employed trade and sub-contractor trade queries and to develop excellent working relationships with external and internal stakeholders including customers and subcontractors. To respond to email and telephone communication in a timely and efficient manner and to provide regular communication with customers to ensure they are provided with high quality service. To be responsible for the escalation of complex customer service/installation queries to the Project Manager. To obtain and evaluate all relevant information to handle product and service enquiries in accordance with the company guidelines. To maintain and update any relevant spreadsheets of information. To produce timely and accurate reports as requested. To undertake general scanning and filing duties. To be responsible for accepting contracts from Surveyors, including post survey briefings. To be responsible for collection of stage payments and final balance chases on contracts. To issue final Guarantees and register applicable contracts with FENSA to ensure customers receive all paperwork relevant to completion of a project. Push and promote Google reviews to customers.

Training Outcome:

Commercial admin role within the home improvement industry.

Employer Description:
Clearview Home Improvements are a leading home improvement company supplying Conservatories, Orangeries, Double Glazing Windows and UPVC doors in Cheshire, Lancashire, Staffordshire, Merseyside, and Greater Manchester.

Working Hours :
09:00-17:00 Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental