Customer Service Apprenticeship

• To complete all administration tasks required for Childcare occupancy and record
keeping, in line with GDPR, Client Contracts, H&S, accidents, incidents,
• Support Nursery Managers with childcare records and reports
• Management of appropriate software for Childcare, reporting to Customer
Engagement Manager (CEM) and Directors

• Liaise with Customer Support Team to ensure prompt and efficient ‘booking’ of
childcare places following booking of parent viewing and confirmation of nursery
start.
• Liaise with CEM in the administration and collection of data from customer surveys
of parents and staff
• Daily management of emails and telephone enquiries from childcare parents and
prospective parents
• Data entry for new children and updating/maintaining current files and ensuring
they are up to date.
• Supporting Customer Service team with all aspects of Childcare Administration.
• Attend various events to support the Childcare Administration Team and Nursery
Managers, including but not limited to Recruitment Events; Parent Engagement
Events; Parent open Days; Information webinars

Training:

The Training will be online schedul;e to be arranged.

Training Outcome:

A great starting Career in Customer Service.

Employer Description:
We are a Family organisation that has just celebrated 55years anniversary. We run Nurseries , Afterschool care and we also have our own Training company that trains apprentices ,

Working Hours :
Monday to Friday 11am 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working