DAF Customer Service Advisor Apprentice - Banbury

Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies Handling all relevant administration

Training:
You will achieve a Customer Service Level 2 qualification The apprentice will do their training in house with the skills coach This will take place once every 28 days There is no college involved so no block release is required

Training Outcome:
The potential to work further up in the service department. This could involve becoming an area service manager

Employer Description:
GB DAF - Banbury is part of the GB Fleetcare Group of Compaines. GB Fleetcare provides a comprehensive range of affordable contract maintenance packages that allows you to manage cost without compromising quality of service. We provide fixed price contracts on all makes of trucks or trailers, which can include tail lifts, fridges and tyres. Our contracts are truly versatile and range from service only agreements to fully bespoke contract maintenance. We don’t limit our service to new equipment but are fully able to offer contracts for vehicles up to seven years and trailers up to ten years of age. If running your own workshop is no longer core to your business why not discuss the benefits of contracting it out to us.

Working Hours :
Monday-Friday, 09:30-18:00. Weekend work may be included.

Skills:
None of the above