Apprentice Medical Receptionist (Customer Service Practitioner)

Day to day responsibilities include: 

Greet our patients with kindness and understanding Offer guidance to our patients face to face as they present at the front desk Answer the incoming calls swiftly Listen carefully and be understanding to our patients' needs Use of multiple IT systems including the EMIS clinical system Ensure clear and accurate entries are documented in our patients medical records Communicate well with colleagues Build good relationships with colleagues Complete all tasks to a high standard Scanning documents accurately to medical records Attend practice meetings as required Keep your working area clear and tidy

Training:
The apprentice will be working towards the Customer Service Level 2 apprenticeship standard Delivered in the workplace via online training with Colchester Institute Functional Skills in maths and English, if required

Training Outcome:
The opportunity to apply for a permanent role and career progression within the NHS into other administration roles or a clinical route

Employer Description:
Mayflower Medical Centre is a large GP practice based in Harwich, Essex. We are located inside the Fryatt Hospital. We are very fortunate to be a purpose-built modern surgery that allows for a comfortable working environment. Our team is made up of our partner GP’s, Nurses, HCA’s, phlebotomists, pharmacists, and many other clinical roles plus a large administration team including medical receptionists, medical secretaries, dispensers and prescription clerks and is led by our Practice Manager. We strive to offer a considerate and professional service to our 17,300 patients and our administration team play a huge part in this by sign posting our patients to the relevant clinical care. We are extremely proud that our surgery was rated as ‘good’ in our most recent CQC inspection that took place in March 2022. This is a reflection of the positive attitude and hard work of our team.

Working Hours :
Monday to Friday 8am - 2pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness