Apprentice Receptionist/Administrator

To provide administrative support and services to all members of the practice team. To ensure administrative, clerical and reception duties in the practice are carried out within the practices guidelines and policies. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. As the practice’s Health and Safety Representative ensure legal requirements are met at all times. To work with the Practice Manager and Senior Receptionist to ensure reception is covered at all times and maintain its smooth running following all practice procedures and protocols. To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols. Photocopy as requested. Assist Admin Colleagues in all administration tasks following relevant training. Receiving patients consulting with members of practice team. Process appointment requests for today / future appointments from patients by telephone and in person. Deal with visits requests and messages. The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy. The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Training:

You will attend day release at North Lindsey College where you will receive training from our dedicated Business tutors and assessors. You will also be mentored in the workplace.

Training Outcome:

You may be offered a permanent position on successful completion of the apprenticeship.

Employer Description:
We are a three doctor practice conveniently situated on Ashby Road (with a branch surgery held in the Ironstone Centre on West Street). Drs Tandon, Gandhi and Kamath practise in partnership. We are also a Training Practice, which means we are responsible for the training of qualified doctors who wish to become general practitioners. Over the last few years the building has seen several changes to accommodate our growing list size and provides comfortable and pleasant surroundings.

Working Hours :
Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience