Fulfilment and Customer Services Apprentice

CUSTOMER SERVICES

1. Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message 2. Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products 3. Maintain thorough and accurate customer service records 4. Learn how to use database systems and technology to deliver great customer care 5. Help customers register online and process their orders 6. Check product availability for customer orders and order or restock items if necessary to satisfy the customer 7. Communicate with customers about their orders, including any delays or changes in delivery

 

FULFILMENT and OPERATIONS 8. Prioritise and process customer orders fulfilment, administration 9. Picking and Packing Order Fulfilment 10. Process order postage processing with courier systems STOCK MANAGEMENT and OPERATIONS 11. Processing incoming stock with operations manager 12. Invoice and PO reconciliation

Training:

Level 3 Business Administrator Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
Functional Skills up to Level 2 in English and Maths as required

Training Outcome:

Progression to Full Time employment may be offered to the right candidate

Employer Description:
XMiles UK Ltd, the UK's No.1 endurance sports nutrition ecommerce shop XMiles.co.uk, B2B Trade platform XESD.co.uk. Covering endurance sports nutrition from 110+ of the top brands, including Maurten, Tailwind, Precision Fuel & Hydration.

Working Hours :
Monday to Friday 9am to 4pm, may work Saturdays 9am to 1pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative