Complaints and Incidents Officer

Complaints and Incidents Officer
Location: Harlow, Essex
Contract: Permanent
Hours: Full time, part time and condensed working hours considered. Hybrid.
Salary: Competitive + benefits

Meditalent have an exciting opportunity for an experienced Complaints and Incidents Officer to join a well-established team at a leading healthcare provider based in Harlow, Essex. As Complaints and Incidents Officer, you will lead and manage investigations into patient complaints/safety incidents, in order to improve patient outcomes.

Key Responsibilities:

Work alongside both internal/external stakeholders to run thorough investigations into patient complaints and safety incidents. Determine the root caused of incidents/complaints and develop corrective and preventative procedures. Provide continuous improvement by recommending initiatives that enhance service quality and patient safety. Make sure that all investigations and actions align with guidelines. Collaborate with colleagues and external stakeholders to encourage best practises in patient safety and incident management.

The right candidate:

Have experience in healthcare or a related field. Have experience within incident investigations and patient safety within a healthcare setting. Have experience with SEIPIS framework/similar and root cause analysis techniques. Be confident in liaising with colleagues of all levels.

Benefits:

Generous holiday allowance + bank holidays Training and development programmes. Employee discounts at a range of retailers. And much more….

To apply please send your CV or call/text Lena on 07788528060