Learning and development apprentice
To receive and progress learning and development enquiries effectively and efficiently, liaising with Organisation employees, managers and colleagues to provide an excellent learning and development service.
To research and book learning and development programmes identified through Organisation learning plans, corporate programmes, business priorities and individual personal development plans.
To support and contribute to the organisation and facilitation delivery of corporate learning and development programmes including, for example, Meet & Greet the Executive Team, Safety Training, Equality and Diversity programmes.
To support and contribute to the administration of the Organisation’s Learning and Development budget and expenditure, for example raising purchase orders, recording attendance and tracking spend using appropriate IT software.
To support and contribute to the administration of Learning and Development evaluation and return on investment processes, capturing appropriate information through feedback and evaluation forms and progress-chasing their completion.
To maintain and utilise Learning and Development recording systems, including keeping all information up to date, importing data, creating reports as required.
Seek continuous improvement in the quality and delivery of our services to customers including developing your own skills, knowledge and experience to positively influence customer satisfaction.
To support, contribute to, and identify where appropriate Learning and Development process efficiencies, including for example, the development and administration of corporate e-learning programmes, procurement savings and identifying and removing duplication of effort, programmes or resources.
To undertake general administration duties and create training materials, handouts, letters, joining instructions etc. using appropriate IT systems.
To support and assist when required, HR colleagues.
To support and contribute to the booking of venues and training rooms, the maintenance and operation of the rooms and equipment, setting up and clearing down learning and development events when required.
All work to be undertaken in line with the Organisation’s policies and procedures, including Health & Safety.
Support the Health and Safety team in ensuring training is compliant with legislation.
Undertake any other duties commensurate with this post as reasonably requested by the Learning & Development Team.
Training:
Training for this qualification will be provided by ourselves at SCCU Group, an Ofsted good training provider. Our tuition is all delivered in the workplace and bespoke to your particular role. Dependent on your prior knowledge.
Learning and Development L3 Standard, 18 months practical with an additional 3 months End Point Assessment period.
Functional Skills in Maths, English, and ICT (if required).
Training Outcome:
Extensive learning and development opportunities. Opportunity to study for a professional qualification Opportunity to join the Staff Consultative Forum and EDI Forum
Employer Description:
One of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Being a citizen is a hugely important concept. It means being part of society, having a stake, having rights and responsibilities and being respected. We have a clear social purpose, which is to provide homes that are a foundation for life. There are some fundamental challenges people in our communities face and we want to be an organisation which can help them deal with these So we are working to solve some of the most pressing issues around housing and homelessness.
Working Hours :
Full Time - 37 hours per week. Location Birmingham / Hybrid. Shifts to be confirmed.
Skills:
Communication skills,Team working,Creative,Ability to work flexibly,Ownership & responsibility