Customer Service Apprentice

Working across all retail and catering service areas within the College environment. Serving customers in the College Shop, Starbucks and Food Hall Serve customer on the tills in a confident and friendly manner Produce and serve drinks to brand standards Replenish and manage stock and ensure all out of date products are removed from sale Maintain cleanliness of equipment and storage areas To follow Health & Safety, Food Safety & COSH guidelines at all times reporting any concerns or incidents to the shop supervisor or Group Catering Manager Develop knowledge of products including new lines and offers, and to share that knowledge with customers and other colleagues in a confident manner Any other duties as required by the Shop Supervisor and Group Catering Manager

Training:
Level 2 Customer Service Practitioner apprenticeship standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 You will spend 1 day a week at Newcastle College for your training

Training Outcome:

Completion of the apprenticeship could lead to a permanent position for the right candidate.

Employer Description:
Newcastle and Stafford Colleges Group (NSCG) is Staffordshire’s leading General Further Education College, with pass rates and student achievement rates amongst the best in the country.

Working Hours :
Monday - Friday, 37 hours per week. Days and shifts are to be confirmed

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working