Level 2 Customer Service Apprentice

You will start an hour before the business opens to prepare the salon, this can include disinfecting equipment and furniture, refilling stock and towels, being aware of the first treatments of the day and what the beauty technicians may need to hand, all the while ensuring the salon is presented in a clean and respectable manner. Weekdays you will finish 30 minutes after the salon closes to clean down from the day.

Your role will include:

Taking bookings in salon or over the phone and inputting into our bespoke database Taking payment and correctly recording this. Providing clients with a consultation form and ensuring this is correctly completed for legal reasons, providing help when needed. Helping to promote the company through Marketing online using social media including our own app. Adhering to GDPR at all times. Assisting senior members and management. Following health and safety Keeping well-organised files and records of business activity. General administrative tasks including scanning, filing, printing and sorting post.

Training:

All training is held remotely via teams. You will meet with your educator on a 1-1 basis, every 2 weeks for 1.5hrs. 

Training Outcome:

It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given.

Employer Description:
We are nationally awarded a beauty salon and laser clinic based in Southsea and offer a range of treatments from medical pedicure, massage therapies and waxing to advanced facials, laser treatments, aesthetic and fat reduction procedures

Working Hours :
Days and times to be discussed at interview stage.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience