Care Navigator Apprentice

Positive Relationships

Establish and maintain warm and trusting relationships with patients Be a responsible team player Build professional relationships with patients Establish and maintain relationships with other team members and engage in effective and professional team working Demonstrate effective communication skills

Learning and Development

Demonstrate an understanding of basic health care principles Demonstrate an awareness of using telephone and IT systems Take responsibility for completing all training Ensure you ask for help from the team Proactively participate and engage in the monthly team meetings Motivate and sustain patient care at all times Ensure that you arrive in plenty of time to log onto the various systems prior to patient calls

The core way of working at the Practices

Attend staff meetings, training sessions and performance reviews and be involved in all out of working hours activities e.g. Christmas Party Identify your own training needs and attend any necessary courses Take ownership of your personal development and implement your personal development plan Adhere to all practice policies and procedures Direct any concerns or complaints to Management Work alongside the Managers and staff team to demonstrate the values that support the achievement of practices visions To positively publicise the practices and its services Demonstrate flexibility within the working practices of practices.  Be prepared to help where needed, and undertake additional duties as required, commensurate with the level of the job Respect the confidentiality of information received Demonstrate a working knowledge of the key systems such as Systm1, NHS Web based services, Microsoft products such as Outlook, word and Excel. Ensure you work to practices themes, commitments and best practice Take care of your own safety and that of others, complying with health and safety procedures and instructions Assist by reporting to the managers any hazard, accident, damage or defect in order that remedial action may be undertaken

Training:

During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:

Level 2 Customer Service Practitioner Apprenticeship Standard:

This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type

Duration & start date:

This is a 15-month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end-point assessment).

Training Outcome:

Progression to a permanent position at the end of a successful apprenticeship is highly likely.

Employer Description:
Here at Dr Khan & Partners we are currently looking for a full-time apprentice to join our friendly team. We are a very busy combined practice with a patient population of over 8532 patients. The opportunity covers both our surgeries, which are located within the Westbourne Green Health Centre. We will require holiday and sickness cover and, with the growth of City PCNs, more opportunities may follow. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients.

Working Hours :
5 days per week, 8.00am to 6.30pm, Monday to Friday with half day spread the 37.5 hours working week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Warm and enthusiastic,Working with patients