Apprentice Reception Administrator

Job Summary:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Be able to adapt to the challenges and changes facing General Practice.

Job Responsibilities:

Receptionist Duties:

Answering the telephone, taking messages, and passing them on appropriately. Manage the reception desk ensuring surgeries run smoothly and efficiently. Checking patient's records and issuing reminders for long term condition reviews/blood tests etc. To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team. Be able to cover all reception/administration tasks as necessary. - Scanning of correspondence onto medical records. Management of manual medical records. Process appointment requests by telephone and in person. Process on-line consultations and messages from Patchs. Taking requests for home visits and ensure they are recorded and processed correctly. Liase with hospitals, primary health care team, social services, etc. Signpost to other healthcare providers. Computer data entry updating patient records. Ensuring the reception office and consulting rooms are prepared in readiness for the morning session. Prepare drinks for practice team. Maintaining confidentiality at all times. Receive patients and visitors courteously and efficiently. To have a thorough knowledge of all Practice procedures and policies. To work in accordance with written protocols. Any other tasks allocated by Practice Manager / GP's / Senior Administrator. All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.

Other relevant learning Points are as follows:

Confidentiality Health & Safety Equality and Diversity Personal and Professional Development Quality Communication Implementation of Professional Services Safeguarding

Training:
Level 3 Business Admin Apprenticeship Standard. The qualification will be delivered remotely and the successful candidate will be allocated an experienced Total People Learning Coach who will support them throughout the learning. There will be an end point assessment which includes a final exam which is necessary in order to achieve the relevant certificate.

Training Outcome:
Upon the successful completion of this apprenticeship programme you will be offered a full time position unless there is any reason why the employer is unable to do so at the time.

Employer Description:
We are a GP surgery based in the Padgate, Warrington. The practice consists of seven doctors together with team of nursing and support staff. We all work together to improve the health care available to the people of Padgate and surrounding area.

Working Hours :
Working week to be discussed at interview and confirmed.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Problem solving skills,Team working