Customer Service Apprentice (Telesales/Business Developer)

Obtain key information to generate customer leads Contacting customers over the phone and face-to-face Monitor new accounts Deal with enquiries from customers Communicating the products and services offered Increase customer account base Maintain accurate records of the customers contacted Invoicing / stock reconciliation / data entry Account management Undertake banking / compliance related tasks Achieve individual and depot targets Ensure compliance with health and safety regulations

Training:

Level 2 Customer Service Practitioner Apprenticeship Standard.

This includes:

Functional Skills in English, maths, and ICT (if applicable) Level 2 Customer Service qualification Dealing with customers face to face Working on a helpdesk Problem solving Identifying improvements Dealing with complaints Going the extra mile and making a difference Dealing with diverse customers and in diverse situations Communicating effectively Training will be provided by Didac at your depot Training will be depot-based, with a monthly visit from your Didac trainer face-to-face

Training Outcome:

At Howdens, there are great opportunities to progress into one of many key depot roles, including sales and management.

Employer Description:
Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 depots nationwide.

Working Hours :
Days to be confirmed, shifts will be: 8.00am - 4.00pm / 8.30am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills