Apprentice Client Relation Advisor - 14420

As a Customer Service Apprentice/Client relations advisor Apprentice your training will include:

Answering incoming customer calls promptly and efficiently Responding to and taking necessary actions on customer emails ensuring timely and effective communication Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform Ensure the achievement of daily targets by effectively managing and prioritising tasks Plan and organise the diary to meet both company and client expectations Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information Efficiently handle and resolve reactive requests within specified timescales Communicate daily handovers to management and fulfil any additional reporting requirements Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance

Training:
Level 2 Customer Service Practitioner Functional skills Work based learning 

Training Outcome:

Progression onto full-time employment.

Employer Description:
We pride ourselves on being a trusted employer, with a track record of producing outstanding results from our staff. The SECOM team is a community built on hard-work and support for one another – no matter which department you belong to – creating a great team environment for everyone. Our experienced staff are given the highest level of training to perform their role, with additional courses offered throughout their career, opening up pathways to even more exciting opportunities. If you want to join a dynamic team where you can really make a difference, apply today!

Working Hours :
Monday - Friday 08:00am - 5pm, 1-hour lunch

Skills:
IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative