Level 3 Business Administration Apprenticeship
This is a varied role to include front of house duties such as providing customer service, liaising on the telephone and via email with customers, conducting viewings and cleaning, shopping and general stock management, and general administration tasks such as maintaining the CRM system, taking/chasing payments and account reconciliation.
Tasks will include:
Inspecting all units to ensure they are clean and ready for hire Greeting customers, showing them available units and completing all appropriate information on database/forms (including taking bank details, checking ID and insurance) Placing adverts for available units online and on social media, by using appropriate wording and designing imagery Maintaining the unit waiting list Managing the customer exit process when a unit is no longer needed for use Keeping the office clean and tidy, and ensuring that all stationery, cleaning and kitchen supplies are well-stocked Carrying out filing duties and handling cash Complying with Health & Safety, data protection and confidentiality protocolsTraining:
Over the course of 18 months, you will study topics such as understanding an organisation, regulations, policies & processes/procedures, aspects of project management, how to manage performance, planning, organisation & decision making skills, quality and process improvement, business fundamentals and IT & external environmental factors (these subjects may differ) Upon successful completion of the business administration apprenticeship programme, you will achieve a Level 3 certification
Training Outcome:
Potential full time role
Employer Description:
We are a storage company with serviced offices, meeting rooms for hire, virtual offices, parking spaces and storage units. We have a great relationship with our customers and provide excellent customer focus.
Working Hours :
Monday - Friday, 10.00am - 4.00pm.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working