Level 2 Hospitality Team Member Apprenticeship - Bush Hotel

Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling Ensure accuracy by repeating order(s) to the guests Take orders and send them to kitchen staff through the POS system Deliver orders promptly to the kitchen production area Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced Keep tables and service areas clean and tidy as per procedure manual Maintain hygienic food service techniques during service Take responsibility for your designated section and station When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished Any other reasonable request as required by your Supervisor or Hotel Management

Health & Safety:

Actively participate in safe work practices and procedures in the workplace, use equipment safely Fully understand departmental fire, evacuation and emergency procedures Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation Report any health or safety hazards to your Supervisor Wear protective clothing and equipment provided Actively participate in Accor hotel environmental initiatives Report all broken or damaged equipment to a Supervisor

Customer Service:

Provide efficient, friendly and professional service to all guests, making all guests experience positive Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise Actively sell and promote, hotel facilities and services

General Duties:

Follow the standards and performance outlined during training and in the departmental service procedures manual Complete all tasks within the shift to these standards Suggest any improvements that could be made to existing services or procedures Attend training programmes and meetings as directed to constantly improve skills and knowledge Follow the expectations and guidelines in the Accor Employee Handbook Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor

Training:
Work towards your Level 2 Hospitality Team Member qualification All learning is delivered online/ remote) Training schedule has yet to be agreed Details will be made
available at a later date

Training Outcome:
Full time position to be considered for the right candidate upon
completion of the apprenticeship

Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
Monday - Sunday, shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Initiative,Non judgemental,Patience,Physical fitness