GP Receptionist Business Administration Apprenticeship

Greeting and booking in or patients for clinics accordingly Dealing with patient enquiries efficiently and courteously Making appointments on the system, by processing appointment requests for today, future appointments from patients on person and on the telephone Processing repeat prescriptions and filing for collection within 48 hours Taking Home visit requests Receiving specimens from patients ensuring all their details have been recorded whilst following health and safety policy Tidying waiting room after appointments, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary

Key Responsibilities:

To ensure that all visitors and telephone callers to the practice are greeted professionally To ensure all telephone calls are managed appropriately To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries To ensure the clinical staffs receive medical record as requested

Training:
Business Administration Level 3 Apprenticeship Standard 20% off the job training Functional Skills if required 

Training Outcome:
There will be a permanent position available for the right candidate

Employer Description:
A GP practice based in Brownhills. Our practice hosts the following services and clinics: chronic disease monitoring, diabetes clinic, NHS health check, phlebotomy, cervical smear, baby clinic and medication reviews amongst other services.

Working Hours :
Monday - Friday shifts ranging from 8.00am - 6.30pm with a 1.00pm finish on a Friday.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Patience,Good Time Keeping,Positive Attitude