Operational Administrator - Business Administrator Apprentice

To provide operational administration support across the organisation by working flexibly to accommodate peak periods of activity and adapt to changing demands in service delivery. Contribute to the opening of the Tim Pryor Centre each morning and checking of telephone messages and informing relevant parties of sickness or cancellations. To ensure all rooms at the Tim Pryor Centre are stocked enabling therapy sessions without interruption. Ensure that all supplies necessary for the day to day operation of Cavendish Cancer Care are maintained to ensure continuity of service. Ensure the environment within the Tim Pryor Centre is always neat and tidy for the service users visiting the centre. Liaise with external contractors to ensure outsourced services are provided and delivered as per agreements in place. Provide operational and administrative support to the Cavendish Care Coordinator roles. To assist with the recruitment and induction of new staff members and volunteers and assist with the maintenance of training, insurance records and DBS checks. Identify and report and potential health and safety, maintenance and repair issues with the Tim Pryor Centre. To provide operational support for health and safety compliance within the charities premises including first aid and fire checks. To maintain confidentiality and treat sensitive issues with appropriate tact and diplomacy. Comply with information governance procedures. Adhering to systems and processes in place and to ensure compliance with confidentiality, data protection, GDPR and other relevant legislation. Be proficient in the Reception/client booking system. Adhere to the systems in place to provide administrative support for dealing with enquiries, cancellations or rearranged appointments. To ensure professional and efficient communication with all service users when required. Data entry/analysis as required and to ensure data is inputted in a timely, accurate and efficient manner. Support the efficient administrative processes are embedded throughout the organisation. To provide practical support in the upkeep of the surrounding environment, e.g. ensuring information is neatly presented and up-to-date, and the space is clean and tidy. Work to demonstrate that Cavendish Cancer Care is committed to employment practices that promote diversity and inclusion. The above list is not exhaustive and, as such, it is expected that you will be responsible for related issues commensurate to the level of the role.

Desirable Knowledge/ Skills although full training will be provided:

Experience of carrying out administration activities and delivering first-line information and support. Experience of providing administrative support to colleagues. Dealing with customer issues and resolutions, answering queries. Proficient in the use of client management/CRM systems, databases, MS Office applications. Working effectively in an environment of regulations and procedures (e.g. data protection regulations). Experience of supplies management and stock maintenance.

The post holder may also be required to carry out other duties reasonably expected by Cavendish Cancer Care within the .

This job description may be amended from time to time to reflect organisational and role developments and needs

Training:

Qualification: L3 Business Administrator Apprenticeship Standard. 

Assessment:

Knowledge test. Portfolio-based interview. Project Improvement presentation.

Venue: The Sheffield College, Hillsborough Campus, Livesey Street, S6 2ET.

Attendance: Blended learning, face to face and google classrooms.

Training Outcome:

Further training as required for the role and candidate's development as agreed.

Employer Description:
We’ve been helping people affected by cancer for over 30 years. We offer support to people who have a cancer diagnosis, those who are recovering from cancer and those living with cancer. In addition we support family members or carers of people affected by cancer.

Working Hours :
08.30 am -4.30 pm over 5 days Monday to Friday.

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative