Customer Service Apprentice

Learning about the products and services that we offer to their customers. Communicating with customers both face to face, via the phone and by email. Provide accurate pricing and quotations to customers on a range of products. Assisting with invoicing and other administrative tasks
Supporting accurate stock control. Working closely with various departments and offering support to other branches. Supporting the branch in adhering to Health & Safety regulations.

Training:

The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship where you will be fully supported by an Apprenticeship Coach from HTP Apprenticeship College.

Candidates who don't have maths and English at Level 1/2 will undertake Functional Skills in these subjects as part of the apprenticeship.

Training Outcome:

Upon successful completion of the apprenticeship, there may be the opportunity of a permanent role.

Employer Description:
We have been named “Employer of the Year 2024” at the Solent 250 Business Awards so we’re clearly doing something right! We’ve been around for over 180 years – Our core purpose is to help our customers build, but we couldn’t do it without our people. From our drivers to our operations team and everyone in between. We’re one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great-great-great grandson of our founder! Still chosen by customers in a crowded market – Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty. Values that reflect our business – We look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now. These aren’t just words on a wall, they’re the way we show up, every day.

Working Hours :
8am- 5pm Monday to Friday

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience