Apprentice Reception & Operations Assistant

Meet & greet our clients and professional contacts at reception. Copy and verify client identification documents. Ensure the reception area looks professional and promotes quality at all times. Offer and make every client and/or professional contact a drink on arrival into reception. Ensure all phone calls are answered professionally and within 3 rings. Take messages and ensure they are immediately passed on or emailed to the appropriate person. Notify appropriate people when another member of staff is not in the office and ensure an out of office is on their email account and phone calls are diverted to another member of the team. Liaising with external telephone answering support service
Conscious of GDPR regulations and not leaving client information out on the Reception desk or discussing client information loudly when on the phone / in person. Manage room bookings and car parking. Taxi and travel bookings when required. Coordinate and publish daily sign in communication sheets. Any other ad hoc duties that may arise within the business support department. Supporting other teams when required. Building maintenance point of contact. 1st response to troubleshooting and day-to-day problem solving for SOS (Case Management system) and IT issues in conjunction with Operations Director and / or IT support providers. 1st response to troubleshooting and day-to-day problem solving for facilities (phones, photocopiers etc.) in conjunction with Operations Director. Reception Assist in ensuring Health and Safety procedures are maintained throughout the office. Providing admin support for internal teams if cover is required. Open Reception and meeting rooms before Reception cover first thing in the morning.

Training:
You will have a tutor session every 4-6 weeks throughout this apprenticeship. Some sessions will be conducted face to face, the tutor will come to you at work to facilitate this, other sessions will take place over Teams calls, one to one with your tutor, whilst you are at work. The last 3-months of this apprenticeship you will be put forward for your End Point Assessment, where you will have to produce some written work, a project, and a presentation to show your competence in this standard.

Training Outcome:
We will retain you at the end of apprenticeship. Nothing formally in place beyond that. Personal and professional development discussed on individual level.

Employer Description:
We are a leading Southwest legal and financial planning firm that takes pride in building long term client relationships with a strong reputation thanks to our exceptional people. From our offices in Bath, Frome, Sherborne and Wells we offer expert, straight forward, and comprehensive advice across a range of legal and financial services for both individuals and businesses. Our people are passionate about what they do and so whether you are starting a business, need help to resolve a dispute, planning your retirement or looking to put a tax efficient Will in place you can be sure you’re in safe hands.

Working Hours :
Monday - Friday, 09.00 - 17.30.

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Personable & polite,Discreet & professional,Fantastic phone manner,Positive & friendly,Adaptability