Junior Support Specialist Apprentice

Assist in Customer Support: Support customers and team members via phone, email or Microsoft Teams, under the guidance of experienced team members. Problem Diagnostics: Under the support and guidance of senior team members, help identify and troubleshoot common issues, looking into root cause’s and supporting in putting processes in place to resolve the issues. Project Support: Support on projects for various departments within the business, meeting required deadlines to ensure the project is completed on time. Training & Development: Participate in structured training programs to build knowledge in customer service & the products and services we offer. Communication: Look to communicate efficiently with both customers and internal team members, ensure timely and effective responses. Collaboration: Work alongside different teams such as Procurement, Operations,Finance, Sales to gain exposure to various areas of the business and understand the full lifecycle of our products and services.

Training:

Working towards a Level 3 Business Administrator apprenticeship standard. Online training with an optional face to face session once a month at Oaklands College with regular visits form your work coach to your place of work 

Training Outcome:

​25% of our current team (71 team members) are a past or current apprentice, and we aim to keep on the right candidates in our workforce.  
​Finance Apprentice to Managing Director in 9 years 
​Admin Apprentice to Head of Operations in 8 Years 
​Admin Apprentice to Senior Operations Support Specialist in 5 Years 
​Admin Apprentice to Business Development Manager in 7 Years​ 

Employer Description:
​At Amthal, we believe that continuous investment and development in our people enables us to deliver excellence for our customers. So when you join our team, we’ll provide you with exceptional working conditions, including career progression opportunities and the flexibility to ensure a good work life balance. ​ ​We’re proud to be one of the nation’s trusted security and fire protection partners. Our success lies in creating a working environment where every individual is motivated to work together and exceed the expectations of our customers. We value our people and will support you to deliver on all aspects of our business with integrity and dedication.

Working Hours :
Monday to Friday 8.30 am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience