Apprentice Medical Receptionist.

This is a great opportunity to work within a local surgery, and to work towards a Level 3 Customer Service  Apprenticeship.

Duties for this role would include:

Send and receive notifications/tasks and emails in connection with work tasks Assist with the recall system in advising patients of tests due Complying with GDPR laws by assisting with Subject Access Requests from patients Reception Book in all patients for appointment on arrival Book new and follow-up appointments Receive all telephone calls and deal with enquiries Diversion of the telephone system when required Receive log and forward requests for home visits To contact patients if and when necessary Help sign patients up to use online services Answer general enquiries & explain practice procedures Register new patients Provide support on the practice’s procedures, including the computer system, to locum staff as required Ensure that the reception area, and waiting room are tidied at the end of each day/session

This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the post’s purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.

Training:

Level 3 Customer Service Specialist apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required) Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement End-Point Assessment (EPA) This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio. 

Training Outcome:
Great prospects for progression to a full time position for the right candidate

Employer Description:
Surgery Hours. Monday to Friday 8.00am - 6.00pm each day. Patients who find it particularly difficult to attend in the daytime should ask about booking an evening appointment. Please note that the surgery is closed on a Tuesday afternoon once a month for training purposes. Specific dates are available at the surgery.

Working Hours :
Monday - Friday. This will be a minimum of 30 hours a week over a rota basis. Shifts to be confirmed. Total hours per week: 30.00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Caring