Business Support Apprentice

The Business Support Apprentice is responsible for supporting the organisation with a wide range of administrative and office support activities to facilitate the efficient operation of the organisation and reception:-

To attend and participate in regular supervisions, meetings and training courses  Taking phone calls and liaising with team members and service users as necessary Updating and maintaining databases Assisting with set up of meeting rooms and ICT equipment Booking and managing venue diaries and setting up meeting rooms daily Sending out letters/information as required Supporting colleagues with administrative tasks Updating template letters and forms Collating and distributing information Support with organising Employee Engagement events Undertake general administrative duties including filing, photocopying, and scanning Ensuring there is adequate stationery stores & other resources at all times and ordering when necessary Organising refreshments for visitors Update display material in Reception area & keep the Reception area tidy Handle incoming and outgoing mail and deliveries To monitor and be responsible for email enquiries the Reception inbox Produce and distribute training to certificates in a timely manner to employees Produce ID badges for new starters Communicate verbally and in writing to answer enquiries and provide information (including dealing with telephone calls) Work as part of SIL to provide an efficient and effective service for disabled and older people and family carers

Training:

Formal training is delivered at HWGTA, located in Holmer Road (HR4 9SX).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Level 2 qualification.

There is also a five-day teambuilding residential trip that is held in spring of each year.

Training Outcome:

To progress to the Business Support Administrator role

Employer Description:
Our range of services and experience means that we can tailor how we support you; meeting your needs however small or however significant they are. From providing care in the home, to supporting you in social activities or education, managing your own PA and finances, to providing training; we’ve got it all covered. SIL was formed in 1996 when a group of disabled people started campaigning for a pilot Direct Payment scheme in Herefordshire. Two years later SIL started providing Direct Payment Support Services and in 2004 we added our Supported Living service. SIL continues to be led by the people that need us; around half of our Trustees are service users or family carers. We think this makes us who we are; a charity which is committed to helping people to live as independently as possible. Helping them live confidently within their own homes and making their own choices over how they want to live their lives. Their knowledge and experiences help to inform our decisions and drive us as an organisation. Our focus is on people not profits.

Working Hours :
Monday to Friday 9am – 5pm including 30 minutes unpaid lunch break

Skills:
Communication skills,IT skills,Organisation skills,Positive attitude,Motivated and engaging