Automotive Parts Advisor Apprenticeship - Porsche Centre Reading

Learn to identify and locate automotive parts using electronic catalogs, manuals, and computer systems Assist customers in-person, over the phone, and via email to fulfill their parts requirements and inquiries Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery Receive, inspect, and organize incoming parts shipments, ensuring accuracy and quality control Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed Utilize point-of-sale systems to process transactions, generate invoices, and manage customer accounts Provide product recommendations, technical advice, and pricing information to customers as needed Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions Uphold company policies and procedures regarding parts sales, returns, and exchanges Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Training:

Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:

The Programme typically lasts 12-14 months dependant on the career path chosen and you'll achieve a nationally recognised qualification All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Porsche Training Centre in Slough Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules

Training Outcome:
There are lots of opportunities to develop your career within our expanding Dealer Network Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the Motor Industry This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles

Employer Description:
As the first Destination Porsche Centre in the UK, Porsche Centre Reading is proud to have created an inviting and emotive atmosphere which immerses the visitor into the brand experience. A large glass window partition provides a view from the showroom into the workshop and allows the Aftersales area to become part of the showroom; similar to an ‘open kitchen concept’ in a restaurant. The Service department has been expanded with the addition of six new ramps in a workshop extension, bringing the total to 18, which increases capacity notably for Porsche Classic projects. Two Direct Dialogue Bays are provided, designed to allow a 1:1 walkaround of a car guided by the technician. In this way, customers can be briefed on the condition of brake pads, wheels and tyres, bodywork, and receive a diagnostic check which helps prepare a scope of work ahead of any repairs being undertaken. One bay is now supported by a Fast Lane facility that uses bodywork cameras and automatic tyre tread analysis technology that extends the capability to assess a car’s condition on arrival. The Reading showroom has more than doubled in area to over 2,000 m2. This allows up to 31 Porsche cars to be showcased, including Porsche Approved Pre-Owned examples. Meanwhile the number of staff has risen bringing the total up to 58 both front of house.

Working Hours :
Monday to Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to off-the-job training.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience