Apprentice Receptionist - Front of House

Front Desk Management:

Greet visitors and clients in a friendly and professional manner Answer phone calls, respond to enquiries, and direct calls to
appropriate staff members Manage incoming and outgoing mail and postal packages Maintain a clean and organised reception area & hub

Client Support:

Provide information about our services, and resources to clients
and visitors Assist clients with scheduling appointments and completing necessary forms Offer a supportive help to individuals and families affected by
cancer Making health smoothies and hot drinks when requested

Administrative Assistance:

Assist with general administration Booking of therapies and services Take payments and assist clients with their subscriptions Sale of merchandise and assisting with stock inventory

Resource Management:

Monitor and maintain office supplies inventory Coordinate with vendors and service providers as necessary Assist with the organisation and setup of events, workshops, and
support groups

Team Collaboration:

Collaborate and support staff members across different
departments to ensure seamless communication and
professionalism Contribute to team meetings and discussions with ideas for
improving processes and enhancing the client experience

Training:

Level 2 Customer Service Practitioner Apprenticeship Standard, including:

Knowledge, Skills & Behaviours Level 1/2 Functional Skills maths (if required) Level 1/2 Functional Skills English (if required) End-Point Assessment

Training Outcome:
Possibility of a full-time position upon successful completion of the apprenticeship

Employer Description:
Ahead Of The Game Foundation is a registered cancer charity that provides fully funded physical, mental and emotional support to those with a confirmed diagnosis of cancer. The Foundation also extends crucial support not only to those battling the lifealtering impact of cancer but also to their families and loved ones, empowering them through the challenging and often overwhelming journey of life-threatening, life-changing, and life-debilitating effects caused by this cruel disease. Ahead Of The Game Foundation aims to bridge the gap by offering a comprehensive, fully funded rehabilitation program for individuals diagnosed with cancer worldwide. Our Health & Wellbeing Cancer Rehabilitation Programme not only enhances physical recovery, but also promotes mental wellbeing in the aftermath of a cancer diagnosis. We are a friendly team who are more like family. We come together each day to offer as much support as possible to those with cancer, medical conditions and provide therapies for general wellbeing too. Our ethos is work hard, help each other and have fun!

Working Hours :
Shifts between Monday to Friday 9.00am to 5.00pm. Occasional Saturday work.

Skills:
Communication skills,Initiative,Positive attitude,Strong work ethic,Passionate,Empathy,Compassion