Customer Support Apprentice

There are never two days the same within the administrative role as job tasks can vary within specific service areas, however you will be expected to do: -

·        Data Entry  

·        Forwarding emails from specific email folders to correct areas within the Authority

·        Working requests from SCC’s customers portal  MYSouthend.

·        Liaising with peers & colleagues through email/Teams & face to face

Full training is provided on all different aspects of the role.

Training:

Full Business Administration Level 3

You will not be required to attend college as your training and assessments will be at the work place. 

Training Outcome:

Possible full time permanent position on successful completion of the apprenticeship.

Employer Description:
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference. We are a Disability Confident employer and offer all applicants who disclose they have a disability when applying a guaranteed interview if they meet the minimum criteria for the job. Our policy is to also offer all Care Leavers within the City who apply for an apprenticeship an interview if they meet the entry requirements. If you are a Care Leaver within the City, please email resourcing@southend.gov.uk so we can track your application.

Working Hours :
8:30 – 17:00 Monday to Friday although there is some flexibility

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience