Customer Support Apprentice

As one of the UKs largest corrugated packaging manufacturers, clients come to Saica for solutions to their ever-changing packaging needs. From preventing bottles from smashing, protecting home deliveries from transportation damage, to designing sustainable yet attractive displays to show off fresh produce in shops and supermarkets, its highly likely you will have seen Saica packaging wrapped around a broad range of every day recognisable high street brands without even realising!

The UK packaging industry employs over 85,000 people, and is renowned for being an industry offering job security, longevity and great career opportunities.

The Role:

This apprenticeship is a perfect opportunity for someone who has a desire to work in a customer service environment. You will be confident, with a mature attitude, organised and enjoy building strong relationships whilst demonstrating empathy and kindness to everyone that you interact with.

You will work as part of a team in our Customer Services office but will have the opportunity to spend time in all other departments to help you develop a deeper knowledge of the wider business functions and how they link into the very important customer services role. Your role will include helping to create solutions to our customers' packaging requirements as well as supporting the end-to-end process from concept to delivery.

As you build experience, you will be assigned a core set of customers to look after. You will need to ensure that their orders are fulfilled and delivered on time as well as handle any technical queries they may have.

The types of tasks you will be involved in on a day-to-day basis are:

Receiving and processing customer orders, through to a timely delivery Providing prices, quotations, invoices, credit notes and dealing with customer complaints where necessary Supporting with design requirements Supporting with investigations around product quality & improvements Liaising with our external sales team Monitoring stock levels Providing reports of KPIs and customer feedback Working with all the different departments to ensure the correct solution for both the factory and the customer

Training:

Most of your day to day training will take place within the Customer Services department supported by our other Customer Services colleagues, however, you will also visit other key departments on site to build a broad knowledge of our industry and products which will support you within your role.

The Customer Service Specialist Standard is delivered through blended learning. You would train one day a month at WBTC Newbury and have a 1-1 monthy training and review meeting with your training consultant.

Training Outcome:
Saica promote and encourage internal development of our people. We operate a two-tier system within our Customer Services department, so you will join us at a level one and can progress onto a level two over time. Further development opportunities could be sideways into more technical areas of the business, or perhaps into external sales or a leadership role in the future.

Employer Description:
Founded in 1943, Saica Pack leads initiatives in the main markets. We care about our customers’ products therefore our teams develop end-to-end solutions to add value to their packaging. Present in 11 countries & continues to grow, with 10,232 employees across the group. OUR MISSION To provide sustainable paper solutions for corrugated board and packaging, while developing circularity in waste management. OUR VALUES WE CARE: Sustainable and Profitable Growth, Safety, Environment, Long-term investments and results. WE VALUE: Commitment and Teamwork, People Development, Quality, Service, Continuous Improvement. WE CHALLENGE: Innovation, Efficiency, Development, R+D+i Technology. https://www.saica.com/en/ (opens in new tab)

Working Hours :
Monday to Friday, 09.00 to 16.30 (flexible). A total of 37 hours a week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working