IT Apprenticeship

Logging of support incidents Hardware repairs and reloads of operating systems on PC’s returned to the office New PC builds and configurations prior to installations Basic troubleshooting and remote support, e.g. application support, password resets, new user setup. Maintain and develop relationships with existing customers via telephone calls and emails Respond to incoming email and phone enquiries

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Course 1 - Role of an it technician  Course 2 - IT troubleshooting tools & techniques  Course 3 - Working with client architecture  Course 4 - Upgrading & maintaining client architecture  Course 5 - Working with network architecture  Course 6 - Cloud & virtualisation 

Your training will be delivered in 2 day blocks every 4-6 weeks, this will be in our online SMART classrooms. Upon successful completion of the apprenticeship you will receive a level 3 Information Communications Technican qualification. 

Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician

Employer Description:
With more than 30 years specialist IT experience, Vezo Networks provides IT services dedicated to supporting customers with whatever kind of assistance they are looking for – offering services to small businesses, educational facilities, multi-site enterprises and home users. Vezo really know about IT and they benefit from over 30 years of specialist IT experience in the provision of IT support services which are cost conscious and customer focused.

Working Hours :
Monday - Friday from 08:30 - 17:30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative,Eager to learn,Passion for IT