Business Apprentice

Job Purpose

You will need to have good attention to detail, be a good communicator, have a bright and confident personality and have excellent organisational skills. This is a key role within the business as you will be expected to measure quality for all agents across calls and administration.

What will I be doing?

Quality Assurance on agents call recordings, bookings and admin using a checklist to ensure all calls comply with specific campaign requirements for each client Various administrative tasks, such as allocating tasks and investigating complaints. Act as an overflow team for answering calls and transferring to correct department/s or taking messages for various teams. Gathering information from asking the right questions Building lasting relationships to ensure repeat business Providing first class customer service both internally and externally Representing the company brand effectively and respectfully

What are the qualities we are looking for?

Customer focused Self-motivated Resilient Target driven Confident with answering and transferring calls Conversational & able to build rapport with customers The ability to build & maintain fantastic customer relationships Computer Literate Previous Motor Trade Experience (optional) Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems) 

Full training will be given in order to complete the above duties to the best of your ability. Motor Marketing and Boom Training will assist you through your apprenticeship studies.

Training:

Level 3 Business Administrator Standard, which includes:

Modules covering Skills, Knowledge, and Behaviours in Business You'll have a personal tutor to guide you through your training You will attend 1:1 sessions with your tutor every 2/3 weeks End-Point Assessment (online) Group classes with other learners Functional Skills Level 2 in maths & English if required Business Administrator Certificate from IFATE and City & Guilds Training will be completed within the office working hours Meetings with the assessor coach will take place on a fortnightly basis

More information here:

https://boomtrainingltd.co.uk/courses/apprenticeships

Training Outcome:

If the apprentice proves to be successful with their duties, the role may be expanded once the apprenticeship is completed.

Employer Description:
Multi-channel UK Contact Centre generating leads for businesses. Specialising in Data (Provision & Compliance), Video & Animation, Digital Media & Strategy, Training and Events

Working Hours :
Shifts are as follows 8-4PM, 9-5PM,10-6PM Monday - Friday. 4 hours on alternate Saturdays (paid as overtime) and Overtime offered when required. 30 minute lunch break + 30 min comfort breaks per day

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Confident,Target Driven