Administrator Apprentice

Provide general administrative support to the office team and care assistants. Carry out administrative tasks as directed. Maintain accurate and up to date computerised and hard copy records, for example, staff and customer files. Photocopy and file documents accurately and efficiently.  Prepare new customer information packs and distribute these as required. Answer telephone and face to face enquiries in a professional and respectful manner. Communicate with customers and their chosen representatives regarding their care and support needs, taking account of different communication needs and levels of understanding. Attend meetings where requested, take and distribute accurate notes within a reasonable time. Produce copies of care assistant contracts and handbooks. Keep sufficient supplies of ID badges and produce the badges for each care assistant. Maintain the stock of uniform, PPE (personal protective equipment) and other necessary supplies. Re-order supplies and keep records of items issued and returned. Manage petty cash and keep a record of stock levels for refreshments and cleaning products, replenishing as necessary. Assist the registered manager with quality assurance checks. Carry out competitor analysis (such as mystery shopping) under guidance from the registered manager. Prepare training rooms before each training session – provide refreshments if requested. Collect post and take outgoing post to the drop off point as and when required. Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times. Keep all information about customers and their families secure and confidential except where Bluebird Care policy requires you to share information to protect the interests of our customers.

This list is not exhaustive, and you may be asked to carry out additional duties. We will provide you with full training in line with regulatory requirements.

Training:

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Training Outcome:

The opportunity of a permanent position within the company.

Employer Description:
Bluebird Care is a national provider of home care services. We specialise in working with customers and their families who require social care in their own homes. We offer a unique service of tailored care visits from check-in visits to full live-in support. Our commitment to quality care has played an important part in our success. We now have over 200 offices in the UK and Republic of Ireland. Bluebird Care provides over 7.9 million care visits at home every year. That’s over 22,000 care visits to over 9,500 customers each day.

Working Hours :
Monday to Friday 8.30am to 5pm (including 1 hour lunch break – unpaid)

Skills:
Communication skills,IT skills,Administrative skills,Knowledge of Care sector,Excellent Timekeeper,Reliable,Motivated,Enthusiastic,Professional and respected