Customer Service Apprentice

We are looking for an eager and enthusiastic individual looking to train and develop from an apprentice customer service advisor into a trained and competent advisor with the necessary skills to liaise with our customers whilst their car is in for repair and represent the Volvo brand.

Duties will Include:

Preparing the days paperwork, such as printing work requests, vehicle information and relevant paperwork Dealing with customer enquiries, both on email and over the phone Setting up invoices for customers Setting customer expectations Updating customers throughout the service or repair of their vehicle Upselling potential work Follow-up with the customer to ensure they are happy with the work carried out

The Ideal Candidate will have the below skills:

Comfortable with computers and Microsoft Office Attention to detail Good communication skills Confident speaking with customers Willingness to learn

Training:
Training will be at Doncaster College where you will access a wide range of facilities on offer. Day release You will undertake The Level 2 Customer Service Practitioner apprenticeship standard.  You will undertake Functional Skills for English and/or Maths if needed    You will undertake both on and off the training by a team of industry qualified professionals to give you the best skills, knowledge, and experience   

(https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1)

Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate. 

Employer Description:
With a history dating back to 1982, Riverside Motor Group is an independent business that takes immense pride in delivering exceptional customer service through our renowned dealerships located in Doncaster, Wakefield, Hull, and Leeds. Our commitment to creating a warm, courteous, and friendly environment has enabled us to provide an outstanding car buying and ownership experience. As a result, we have cultivated strong relationships with our valued customers, leading to numerous repeat purchases and widespread recommendations to friends and family. As authorized Volvo dealers, we have a dedicated team of specialist Sales Executives, Aftersales Advisors, and Technicians who are ready to assist you with any inquiries you may have.

Working Hours :
Monday - Friday, 8:30am until 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience