Customer Service Apprenticeship with Housing Provider

Ability to take ownership and responsibility for delivering a consistently high level of service within your team and across the business as a whole.  Being positive, optimistic and solutions-focused in everything you do even in the face of challenges. Passionate belief in the social value derived from delivering outstanding services to Citizen customers and colleagues.

Training:
Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 2 customer service practitioner. You may also study level 2 Functional Skills maths/English.

Training Outcome:

Extensive learning and development opportunities.

Learners will have the opportunity to progress into a full-time, permanent role with the company and may be able to further their qualifications leading to a level 3 customer service specialist qualification and other professional qualifications.  There is also the opportunity to join the Staff Consultative Forum and EDI Forum.

Employer Description:
We are brave, we are ambitious, we are honest, and we are Citizen! This is a great opportunity for you to join one of the UK’s most trusted social housing providers. Citizen owns and manages 30,000 homes, including diverse communities from urban tower blocks to rural villages and towns – our homes are a foundation for life. We have opportunities in our Customer Service Centre to join a fantastic team who deliver high quality service putting our Citizens first. Can you?

Working Hours :
37 hours per week, Monday - Friday. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Ownership & responsibility,Open to constructive feedback,Positive and optimistic,Proactive,Self-Motivated & methodical,Good level of English,Time management skills,Desire to learn