Team Leader Supervisor Apprenticeship

At Everyone Active you will work towards your Supervisor Team Leader L3 apprenticeship qualification over the course of 12-18 Months.

Main Duties:

- To assist with set ups of sports activities and events as well as providing support across a diverse building which includes conferencing, bar and theatre.

- To take an active lead in the Health & Safety coordination of the facility.

- Be able to lead and motivate a diverse team fully embracing our company values

- Be focused on high customer service standards

- Have excellent verbal, written and IT communication skills

- Create an environment where colleagues can achieve their full potential

- Demonstrate exceptional time management and deadline compliance

Further Duties:

Service Development · Demonstrate through your behaviour and attitude that as part of the team you have ownership of and understand the company vision, missions and values · Complete the tasks to ensure the standards of the facility meet company expectations · Ensure the building and surrounds are clean and tidy · Ensure all energy reduction actions are undertaken on a daily basis throughout your shift · Support the centre's work towards Quest, IiP, ISO 14001, 45001 and other awards

A safe, secure, clean, well maintained facilities that are accessible and inclusive for all.

· Start shifts on time

· Wear uniform as per the company standard

· Take appropriate action when identifying faults and hazards following all H&S procedures

· Achieve standards described in operations manuals

· Ensure daily operational checklists are completed

· Ensure cleaning tasks are completed to the company standard as per the schedule and signed off

· Observe COSHH and PPE training

· Promote the safe use of all areas · Ensure equipment setups are completed safely, to the required standard and on time. · Report all hazards to the duty manager to report on EQMS and isolate if required · Enforce Normal Operating Procedures at all times · Follow Emergency Action Plan procedures at site ·

Offer a warm and friendly welcome every time.

Deliver a customer experience that generates customer compliments.

Listen, value and respond to all comments made by customers.

· Greet each customer you meet during the shift

· Deliver a customer experience that generates customer compliments

· Report customer feedback to Duty Manager

· Have knowledge of facility programme

· Support other departments within the centre as needed

Training:

Team Leader Supervisor Apprenticeship L3 including Functional Skills in Maths and English

Training Outcome:

This will lead to Duty Management of dry sites which can have a number of options to develop from.

Employer Description:
Stevenage Arts and Leisure Centre is a large, multi-purpose facility. Its explicit aim is to give those in the local area access to both top-notch sports and leisure services, as well as the arts.

Working Hours :
40 Hours Per Week Including Early Mornings, Evenings and Weekends - Exact Shifts To Be Confirmed

Skills:
Team Working,Organisation Skills