Business Administrator Apprenticeship

Providing Customer support by:

Answering incoming calls and assisting customers with questions and enquiries; Providing individualised customer service at a professional level; Taking payments, calculating premiums and providing other financial assistance on behalf of the accounts team. Helping customers make policy amendments such as changing vehicles, updating personal information and changing cover; Being the first point of contact for managing customer complaints or objections. Liaising with insurers and other parties, to build rapport and maintain an effective working relationship. Processing customer documentation, ensuring all documents meet the criteria as specified by the insurer; Assisting insurers with memos and other documentation requests; Managing a diary system to ensure customer documents and insurer requests are received within the timeline supplied; Running daily reports which provide statistical data, leading to documentation request/chasers; Processing new business and supplying customers with the relevant documentation;   Handling, processing and distributing incoming and outgoing post; Working with customer database management software; Complying with legislation such as the Data Protection Act 1998 when inputting, collecting or processing personal data; Accurately entering data and maintaining records in accordance to GDPR principles.

Training:
Business administrator level 3 standard apprenticeshipi-weekly blended learning session Weekly off the job hours Functional skills in maths and English if required

Training Outcome:

A permanent opportunity within the business.

Employer Description:
We are a specialist insurance broker Based in the West Midlands, with over 30 years industry experience. Over the last few years we have become one of the fastest growing insurance brokers in the UK, offering competitive premiums and award winning customer service. We focus on offering a certain number of carefully selected products, and our dedicated teams have developed the expertise to support both new and existing customers alike, from the start of the quote process and throughout the lifetime of their policies with us. We work closely with our panel of insurers to make sure that our customers always get our best possible price, and the right policy to meet their needs, no matter what product they’re after.

Working Hours :
Monday - Friday 9.00am - 5.30pm with half hour lunch break. Saturday 9.00am - 2.00pm Total hours per week: 42 hours a week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience