Service Desk Engineer Apprentice

Main responsibilities: 

You will be supporting clients and the remote based technical staff in resolving numerous client’s technical issues Providing excellent 1st line support to our growing client base Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable) Following technical support procedures as required with SLA's and KPI's Ensure an exceptional level of customer service and satisfaction is met at all customer touch points 

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and Powershell

Training Outcome:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Benefits:

You will be rewarded with a competitive salary, a laptop and benefits and backed by a supportive management team who are focused on developing your skills and career through ongoing development and training  Hybrid working - 3x days at home and 2x in the office [after induction is completed] Perk box – discounts Healthcare benefits are also available

Employer Description:
Jungle IT is friendly, fun and forward-thinking company that specialises in providing and supporting a range of IT hardware, software and a suite of Cloud Based technologies across business platforms.

Working Hours :
All details will be confirmed upon interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Windows 7/10 knowledge,Office 365 admin experience