Receptionist Apprentice

Maintain and monitor the practice appointment system Process telephone and E requests for appointments Answer incoming calls Transfer calls or deal with the caller's request Signpost patients to the correct service Initiate contact with and respond to, requests from patients, team members and external agencies Photocopy documents as required Data entry of relevant patient information Input data into patients' healthcare records Direct requests for information to admin team Manage all queries as necessary in an efficient manner including prescription requests Carry our system searches Monitor and maintain reception area and notice boards Support all clinical staff with general tasks as requested Maintain a clean, tidy and effective working area at all times

Training:

Customer Service Specialist Level 3. 

An apprenticeship includes regular training with a college or other training provider. At least 20% of your working hours will be spent training or studying. 

Training Outcome:

You may be offered a permanent position on successful completion of the apprenticeship. There may be options to move into other departments when vacancies arise. 

Employer Description:
We are a welcoming and busy practice with over 30,000 patients. We have an established team of 9 GP Partners and a host of varied health professionals including pharmacists, nurses, physician associate, paramedics, advanced nurse practitioners, care co-ordinators and a large admin team.

Working Hours :
Monday to Saturday. Hours will be arranged between 8am - 8pm, Monday to Friday and 8.30am - 5pm Saturday as agreed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Clear polite telephone manner,Ability to follow policies,Time management