Customer Contact Apprentice

Covering a wide range of functions, no two days are ever the same.  The post holder will be dealing with all manner of enquiries covering Housing Benefit and Council Tax, Environmental matters, including missed waste, also Private Sector Housing and those in Housing crisis to name but a few.

The main duties will also include raising service requests on specialist software systems, completing all necessary paperwork and following administration procedures, together with recording personal details within the guidelines set out by the General Data Protection Regulations. 

Other duties will include:

Switchboard support Reception support General administrative functions, including emails, data processing, stat recording etc. General office duties, including photocopying and scanning Post opening, collection and distribution

Full training will be given on all aspects of the role, including the ICT applications used.

Training:
Level 2 Customer Service Practitioner Apprenticeship qualification Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment A total of 15 months plus Functional Skills in maths and English, if required

Training Outcome:

Career progression will be dependent on vacancies coming up within the team or wider organisation. Internal employees can apply for roles as and when they are advertised.

Employer Description:
Local authority that covers the area of Tendring, Essex

Working Hours :
Monday - Thursday, 8.45am - 5.15pm. Friday, 8.45am - 4.45pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience