Business Administration Apprenticeship - Tennis Club

This job is working in a lawn tennis club in Kingston upon Thames. The role requires the candidate to be reliable, presentable, excellent communication skills as well as hard working indoors and outdoors. They need to have common sense, good problem solving skills and be a lateral thinker.

In summary, the main activities entail:

Member facing customer service role. Candidate must always be polite and friendly with members and their guests Maintaining clubhouse, changing rooms, bar, outside area and kitchen to ensure it is presentable at all times Stock take, stocking up and ordering inventory Understanding of the different types of courts and how they are maintained Answering phone in a polite manner and use of court booking system Dealing with potential new members and explaining club membership types and what club offers Ensuring changing rooms are inspected, cleaned, disinfected and tidied up during shift Clearing, washing up and putting away used cups and glassware Ensuring clay and hard tennis courts are maintained, clean and ready to use by members at all times Use of the Point of Sale Updating and entering membership details on booking system Use of credit card machine for payments Ensure checklists are adhered to at end of shift Opening and locking up of the club (follow checks and set activities) Closing till and making up float at end of day Ensure club rules are adhered to by members and their guests Ensure members adhere to club dress code Health and Safety and safeguarding training  will be provided Outdoor maintenance of facility/clubhouse/garden area/car park and courts Be flexible in hours of working Exposure to budgeting and financial management of the club Supplier selection and bid process (if applicable) Engagement in club approach to newsletters and communication with members

Training:
Business Administrator Level 3 apprenticeship standard NVQ L3 Business Administration Maths and English functional skills training if necessary, delivered online in 1 hour slots on a weekly basis Dedicated Juniper skills coach for on-the-job training

Training Outcome:
We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success

Employer Description:
Kingston Riverside Club is run by a team who have the vision and the dedication to make tennis affordable and accessible by all. We are an inclusive club that is built on the solid foundation of ensuring people from all walks of life have access to tennis, and are given the opportunity to excel. The club has been around for over 40 years, and the management team are determined to bring it into the 21st Century by modernising the site, the courts and the method of provisioning skills to all those who are interested in tennis.

Working Hours :
Monday - Friday, Working pattern to be agreed with the successful candidate and shifts planned on a weekly/monthly basis.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience