IT Apprenticeship

Learn and Develop: Gain valuable IT skills through hands-on experience and training as part of your apprenticeship program. Apprenticeship Training: Complete coursework and assignments required by your apprenticeship provider. 1st Line IT Support: Assist staff and students at your assigned academy sites with their IT needs. Helpdesk Support: Provide remote IT support to users contacting our helpdesk, ensuring all issues are logged and addressed promptly. Equipment Maintenance: Perform regular maintenance, set up new machines, swap faulty devices, and repair or organize repairs for IT equipment. Issue Escalation: Escalate complex IT issues to appropriate colleagues Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues. Audio-Visual Support: Assist with school audio-visual systems and solve projector, interactive TV, and whiteboard issues, including support during school events. Project Roll-Out: Support IT project implementations across the Trust and partner schools. Site Visits: Travel to partner schools for IT patch visits and assist other academy teams as required. Policy Compliance: Implement systems and software in line with the Trust’s IT policy and advise on Health and Safety matters related to IT. Additional Duties: Perform other duties as agreed with the Trust’s IT Director.

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

COURSE 1
Role of an IT Technician COURSE 2
IT Troubleshooting Tools & Techniques COURSE 3
Working with Client Architecture COURSE 4
Upgrading & Maintaining Client Architecture COURSE 5
Working with Network Architecture COURSE 6
Cloud & Virtualisation

Your training will be delivered in 2-day blocks every 4-6 weeks, this will be in our online SMART classrooms. Upon successful completion of the apprenticeship you will receive a Level 3 Information Communications Technician qualification. 

Training Outcome:

Embark on an exciting journey with our expert training team, gaining the skills, qualifications, and hands-on experience needed to excel in IT support.

Employer Description:
Meridian Trust are a leading educational trust that manages a network of academies, providing high-quality education to thousands of students. Their commitment to integrating advanced technology into the learning environment ensures that their students and staff have access to the best resources. As part of their team, you'll play a vital role in maintaining and enhancing their IT infrastructure, supporting their mission to deliver outstanding education.

Working Hours :
Monday to Friday 8am-4pm.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Knowledge of PC hardware,Willingness to learn