Business Administration Apprentice

• Work closely with Key Account Manager providing support as and where required
• Plan, organise and distribute work orders to engineers
• Input client data relating to incoming works onto the Company in-house systems
• Check all incoming paperwork from job completion and distribute to the relevant departments or input to the Company in-house system
• Take calls and E-mails from clients, staff and engineers responding accordingly
• Ensure engineers arrive on site at the times specified using the vehicle tracking system
• Assist engineers/sub-contractors with any administrative support required to complete the tasks assigned to them
• Ensure engineers/sub-contractors work is planned and communicated to them before 13h00 of the day before work commences
• If an engineer/sub-contractor is required to work outside of their normal contractual terms, this must be communicated to them with advance notice both written and verbally
• Ensure all works are planned efficiently and the correct disciplines have been assigned to upcoming and ongoing works.
• Ensuring works are delivered on time, to the required standards in both quality and regulation requirements.
• Assist engineers in sourcing work as and when required
• Oversee and manage work diaries for allocated engineers
• Identify resource requirements to successfully deliver services to client including sub-contract and agency labour where required
• Dealing with relevant incoming enquiries via post, phone, E-mail and directing to a relevant member of staff/department or actioning the request if possible
• Provide administrative support to the Helpdesk Manager
• Taking calls, receiving and sending E-mails
• Providing general administrative support such as paperwork, data entry, scanning, photocopying and printing

 

Training:
Full training will be given in order to achieve the L3 Business Administrator Apprenticeship Standard Training will take place on and off the job Off the job training will be during normal working hours Functional Skills maths and/or English if not already achieved at GCSE grade 4/C or above

Training Outcome:

Possibility of a full-time role at the end of the programme.

Employer Description:
A specialist in building, electrical, mechanical and commercial property support services. All services are managed and delivered through a highly experienced Management Team. The aim is to support customers by providing a fully integrated ‘one stop shop’ when it comes to maintenance. From the simplest task such as a blocked toilet or dripping tap, through to a full refurbishment and property upgrade.

Working Hours :
Monday to Friday: 8.30am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience