First Line IT Support Apprentice

Duties: 

Owning, updating and progressing tickets so the client is confident their issue will be investigated and actioned Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services Take an active role in personal development to increase technical proficiency Organise and prioritise daily tasks to provide service in line with client expectations Be professional, positive and friendly when communicating with all colleagues and clients to aid in effective exchange of information Be an ambassador of Sharp IT Services at all times, to improve and maintain the reputation of Sharp IT Services

Training:

Why choose our Cloud Network Specialist apprenticeship? 

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. 

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

Follow a cloud-first curriculum, covering on-premises and cloud-enabled networking Learn about core networking principles, including network addressing, cloud, virtualisation and security Understand the principles, hardware, protocols and services that form part of on-premises, cloud and hybrid network architectures Train with QA - the largest and leading provider for both Microsoft and AWS training Learn technical content that aligns to, and is relevant to, employers and the market Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

Training Outcome:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Benefits: Access to a variety of benefits, including:

An exciting and rewarding working environment Significant career development opportunities A flexible and modern approach to work Access to an employee assistance programme and other wellbeing initiatives

Employer Description:
At Sharp, we know the tech landscape is far from simple. It’s expansive and ever growing, it’s connected and interdependent, complex and evolving. Our mission is simple, to ‘make technology easy’. Just three words, but they drive our culture, behaviour and goals.  For over 50 years we've been supporting Commercial, Public Sector and Corporate organisations with their technology requirements.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Customer care skills