Business Administration Apprenticeship - Taunton

Your daily role will be to book out orders by their due date. You will be given an area with post codes that need to go out by the orders due date.  Eventually answering the telephone and dealing with customers and prescriber queries.

You will also be expected to do customer viewpoints, which is calling service users or their family and asking a few questions on how Medequip were with the delivery/collection or repair etc.

You will be given full supervision and mentoring until you feel ready to start doing these things and even after have the full support of not only the team but the team leader and the senior. 

Responsibilities

*You will be responsible for an area which consists of post codes.

*You will be calling out customer viewpoints and asking some questions on how we did.

*You will be answering calls from customers and prescribers and dealing with their queries.

*You may be asked to support another depot on inbound calls

*You will be required to cover other colleagues’ areas within this office with booking out to support annual leave.

Training:

Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry.

It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact.

This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study.

This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Apprenticeship in Business Administration Level 3.

Training Outcome:
Possibility of a full time role after the completion of the apprenticeship

Employer Description:
Medequip is a specialist logistical business that provides innovative solutions in the Health and Social Care sector. As one of the longest-serving providers of contracted out ‘Community Equipment Services’, having been awarded our first community equipment contract in early 1993, we have grown in both size and expertise to now offer fully integrated services which reflect the complex needs of the sector, designed and coproduced in conjunction with commissioners, professional prescribers, community support organisations, and the families, carers and most importantly, those people who use our services.

Working Hours :
Monday to Friday - 8:30am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Administrative skills