TUI Retail Apprentice

Help customers find a suitable package holiday or plan independent travel Make bookings and payments using online computer systems Advise customers about passports, insurance, visas, vaccinations, tours and vehicle hire Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun Technology is evolving every day, and so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint You’ll embrace change and rise to the challenges of a customer-focused role Your drive to achieve will lead you to exceed your sales and service objectives - in retail, we call it ‘Smashing your Targets’

Training:
You’ll be assigned a learning coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification, plus Functional Skills in English and maths (if required) 6 hours of your working week (a minimum of six hours) will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence

Training Outcome:
Our apprenticeships offer a great route into a varied and exciting career with TUI for the right candidate Progression onto a level 4 qualification  A career in the travel industry

Employer Description:
Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the community

Working Hours :
Flexibility to work variable shift patterns each week which include evenings and weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and shifts are to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working