Ocean Freight Forwarding Apprentice

Due to the rapid growth of our Kent based office over the last 24 months, we are now looking for 2 enthusiastic and ambitious apprentices to join the Ocean Freight Customer Service team in Rochester.

Alongside internal on-the-job training, you will undertake the nationally recognised International Freight Forwarder Apprenticeship that will support you in gaining the required knowledge & skills to develop a successful career pathway in this fast-moving sector.

Reporting directly to the Ocean Freight manager this role will be varied and tasks will include:

Responding to customer enquiries via telephone, email and occasionally face-to-face Ensuring customer records are accurate and kept up-to-date at all times Handling customer and overseas partner incoming enquiries Learn and understand all aspects of import/export freight forwarding requirements Learn and understand all aspects of freight customs requirements. Monitor and track all shipments and keep customer informed at all times of shipments Keep internal team members informed of customer shipments with timely updates via internal online systems Manage all shipping documentation accurately and in a timely manner Liaise with our overseas offices in Asia to support processing of new transport bookings from UK based customers Support team colleagues as and when required

Training:
International Freight Forwarding Specialist Level 3 - Ocean Freight Pathway On and off the job training and location to be confirmed On the job training delivered by the employer Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeship English and mathematics minimum requirement is Entry Level 3 Allocation of an apprenticeship delivery coach who will carry out regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop Identify, track and support 6 hours off the job training activities Quarterly formal progress review meetings, identifying learning achievements and next steps

Training Outcome:

For the right candidates that prove themselves during the apprenticeship there will be opportunities to develop a successful career within CCT Worldwide.

Employer Description:
CCT Worldwide Limited is a fast growing and ambitious freight forwarding and logistics provider with over 40 years experience in the UK and with recent successful expansion into Asia and mainland Europe.

Working Hours :
Monday to Friday: 8.00am to 5.00pm includes 1 hour lunch.

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,IT Skills