Royal Mail Sales Executive Apprenticeship

As part of our UK Sales team, you will help to provide solutions to business of all sizes in the UK. You will help look after c250,000 customers.  We help businesses achieve their goals by offering:  

Parcel Services: we work with customers to understand their needs and offer national and international parcel delivery services. 

International Deliveries: we help customers break into international markets and help overseas customers sell into the UK. 

Letters Mailing Options: we advise customers on the most suitable mailing services available to them. 

Bespoke Solutions: we generate tailor-made solutions to meet the unique needs of our customers. 

Great quality of service: we collaborate with Customer Experience and operational colleagues to achieve great experience for our customers.  

As part of your role, you will:

Comprehensive Sales Duties: Handle general sales tasks, including CRM administration and providing service-related information to customers, including: 

Inbound enquiry management, providing a response to requests for information and / or qualifying sales opportunities for subsequent referral to Account Management colleagues, using CRM system to capture appropriate detail  Conduct campaign related outbound calls to explore and qualify customer need and pass sales referrals to Account team Pipeline Validation, making proactive calls to follow up stalled opportunities and providing feedback to Account Manager for any follow up action that may be required After Sales set up activity, ensuring that pricing re-profiles and service set-ups are progressed through appropriate systems efficiently Support in the preparation proposals, pitches, and presentations for customer opportunities, marketing campaigns Ethical Selling Practices: Undertake and adhere to the ISP Professional Sale Code of Conduct for ethical sales Effective Technology Utilisation: Utilise information technology systems, i.e., CRM for streamlined task execution Performance Excellence: Meet personal appraisal targets, participate in training sessions, and align sales duties with Royal Mail Groups and UK Sales policies while embodying Royal Mail’s core values Compliance: Ensure sales activities comply with Ethics, General Data Protection Regulations, social media Policy, Health & Safety Policies, and relevant legislation, safeguarding employees, customers, and business interests

Training:

The Level 4 Sales Apprenticeship is a higher apprenticeship, it is the equivalent of the first year of a bachelors programme or HNC (Higher National Certificate).  

You will get time away from your role to undertake your apprenticeship and will get a dedicated Learning and Development Coach who will take your though your apprenticeship. Starting with an induction you will complete 10 blended learning modules, which include a combination of business critical and sales competencies. The modular design of this programme allows individual learning and flexibility.  

Sales Executive Level 4 Modules: 

Induction Vision, Value and Capability Understanding Customer Needs  Customer and Market Understanding  The Salesperson  Sales Planning  Presenting Solutions  Negotiating, Handling Objections and Closing  Pro-activity & Relationship Building  Financial Understanding  

This apprenticeship is designed to provide you with the following skills and knowledge: 

Organizational knowledge Product, service and sector knowledge   Market knowledge         Customer knowledge     Commercial and financial acumen           Digital knowledge           Sales planning and preparation  Time Management         Collaboration and teamwork     Digital skills        Ethics and integrity         Self-discipline    Resilience and self-motivation     

Training Outcome:

Subject to successful completion of the apprenticeship you will be supported to apply for roles within the Parcels Sales function.

Employer Description:
At Royal Mail we value our people and we want our people to be proud to work for our businesses. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs. Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Working Hours :
Monday to Friday (Shifts to be confirmed)

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative