L3 Digital Support Technician Apprentice - Hull City Council - Hull HU2 9DB - £6.40p/h - 37hrs/w

As a department we deliver a wide range of learning and training in a variety of ways, from traditional classroom to online virtual sessions, podcasts, video and more recently using virtual reality headsets. Learning is delivered to our staff, partners and stakeholders by our internal Specialist Trainers and externally commissioned training at our dedicated 16 room training centre, incorporating two ICT suites with another two suites available off site.

Key responsibilities: training will be given on all aspects of tasks below:

Assist customers with e-learning issues and completions through the Learner Management System Update e-learning modules Respond to queries through a generic inbox and through the helpdesk Use other Learning Management systems, updating and downloading courses Update the Learning and Development website, adding content and new courses Intranet SharePoint - update along with website Add digital content to Learning Library Check and assist trainers with hardware and software issues in training rooms Checking virtual reality headsets - batteries, video deletions Maintaining and changing passwords on 42 training computers

Training:

Expected duration: 16-months
Apprenticeship level: Level 3 (Advanced)

Programme: Digital Support Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1

Training Outcome:

Opportunities to apply for permanent posts within Hull City Council after the completion of the apprenticeship.

Employer Description:
https://www.hull.gov.uk/

Working Hours :
Monday - Friday, working hours TBC

Skills:
Communication skills,IT skills,Team working,Positive Attitude,Adaptable